Learn how to deploy new Remote Help application by Microsoft Endpoint Manager

A couple of weeks ago Microsoft released information about the new Remote Help application – The enterprise version of Quick Assist. If you want to read all information about this application, requirements, etc – please go here.

In meantime, I decided to deploy this application by PSAppDeployToolkit to have everything on the logs created by PSADT. I also used PSADT in a post about Cisco AnyConnect VPN

As in my previous posts, I’m customizing the Variables: Application section and providing an installation and uninstallation command.

Also, I copied the EXE file to the Files folder.

So, my installation command looks like this:

Execute-Process -Path "$dirFiles\Remotehelp.exe" -Parameters "/install /quiet acceptTerms=yes"

And uninstallation command:

Execute-Process -Path "$dirFiles\Remotehelp.exe" -Parameters '/uninstall /quiet acceptTerms=Yes'

What is important, acceptTerms=Yes is case sensitive. Yep. Didn’t know that and that was the issue for me earlier.

During the creating app in the MEM portal I provided information:

Install command

%windir%\sysnative\windowspowershell\v1.0\powershell.exe -ExecutionPolicy Bypass -file "Deploy-Application.ps1"

Uninstall command

%windir%\sysnative\windowspowershell\v1.0\powershell.exe -ExecutionPolicy Bypass -file "Deploy-Application.ps1 -DeploymentType Uninstall"

For a detection method I’ve used that kind of option:

Deploying new Remote Help app using PSAppDeployToolkit

And… Installed on all devices.

Deploying new Remote Help app using PSAppDeployToolkit

Any questions? Leave a comment!